Contact How do I contact you?Please do not hesitate to get in touch either via e-mail hello@samswaterside.co.uk or by giving us a call on 02081 501 020.
Dietary Requirements Do you accommodate allergies?If you have any concerns regarding allergens, please don’t hesitate to contact us in advance. Alternatively, inform your server about any allergies or intolerances when you arrive, and they will assist you in navigating our menu options. Please note that due to the open-plan nature of our kitchen, we cannot guarantee that menu items are completely free from traces of allergens.
Do you have vegetarian, vegan, or gluten-free options?Yes, we offer a variety of dishes across our menus to cater for vegetarian, vegan, and gluten-free diets.
However, please note that due to our kitchen environment, we cannot guarantee that dishes are completely free from traces of allergens.
Do you have Halal dining options?At this time, we do not serve Halal meats. However, we offer a diverse selection of seafood, vegetarian, and vegan dishes to accommodate a variety of dietary preferences.
Accessibility Is your restaurant wheelchair accessible?Yes, our restaurant is fully wheelchair accessible. We’re located on the ground floor, with accessible restrooms available on the same level.
Our Terrace also features accessible tables; these are limited and available on a first-come, first-served basis. If you arrive early, we’ll do our very best to accommodate you comfortably.
Children Can we bring our Pushchair?Yes, we’re happy to accommodate pushchairs at your table whenever space allows. Due to limited room, we kindly ask that you note this in your booking when making a reservation so we can seat you all comfortably.
Do you have highchairs?Yes, we do. Highchairs are available upon request. To help us prepare for your visit, please mention this in your booking notes and let us know in advance.
Do you have a Kid’s Set Menu?Absolutely! We offer a specially curated Children’s Menu. When making a reservation, please ensure all children are included in your party size so we can prepare your table accordingly.
Dogs Are you dog friendly?We warmly welcome well-behaved dogs on a lead. If you plan to bring your canine companion, please let us know in advance and include this in your booking notes. This helps us ensure you're seated in a suitable area for everyone's comfort.
Please note that dogs must remain on the floor and are not permitted on banquettes or chairs. We also kindly ask that dogs are not fed during your visit.
Reservations Can I reserve just for drinks?Unfortunately, we do not accept reservations for drinks only. However, we welcome walk-in guests and will always do our best to accommodate you as quickly as possible at our bar.
Can I add more guests to my booking?You can update your reservation details using the ‘Manage Reservation’ button in your booking confirmation. For last-minute changes, please call our Reception team, who will be happy to assist you, subject to availability.
Please note:
- Party size changes up to 24 hours before your reservation can usually be accommodated.
- For larger parties (6 guests or more), we recommend notifying us at least one week in advance to ensure availability and proper seating arrangements.
What if I am running late?If you are running late, please give us a call to let us know. We’re happy to hold your table for up to 15 minutes from your reservation time.
Do you keep tables for walk-ins?Yes, we do reserve a limited number of tables on our Terrace and occasionally at the Bar for walk-in guests. While we’ll always do our best to accommodate you, we strongly recommend booking in advance to avoid disappointment - especially during busy periods or special occasions.
Cancellations What if I need to cancel my booking?For reservations of four guests or more, card details are required to secure your booking. Please note that if payment details are not completed, pay-links will expire after 48 hours, and the reservation will be automatically released.Cancellations made within 24 hours of the booking are subject to a charge of £20 per person.
If you need to make last-minute changes to your booking or amend guest numbers, please contact our Reception Team who will be happy to assist.
Sun Terrace Can I have drinks only on the terrace?Yes you can. Come enjoy the sunshine.
Can I book a table on the terrace?Terrace tables are allocated on a first-come, first-served basis and unfortunately cannot be reserved in advance. If you’d like to sit outside, we recommend arriving early for lunch or dinner with an indoor reservation and our team will do their best to seat you on our terrace, subject to availability.
Large Parties Can I book for a large group?Whether it’s a special celebration, a gathering of loved ones, or a corporate event, our dedicated team is here to cater to your needs.
To speak with one of the team please call us on: 0208 150 1020
Celebrations Can I bring my own cake?Yes, of course. Please note there is a cakeage fee of £5 per person, which will be added to your final bill and includes serving and plateware.
We also require a signed liability release form. We’ll be happy to cut and serve your cake - and even add candles - just let us know in advance.
Can I place an order for a commissioned cake?Please contact our Reception Team to discuss your requirements.
Kindly note we require a minimum of three days’ notice to allow our Pastry Chefs to prepare your cake.
We are coming to celebrate; can you organise something special?Absolutely! When making your booking, please let us know the occasion in the reservation notes.
We would be delighted to prepare a special dessert plate to celebrate your guest of honour.
Corkage Can I bring my own wine?Yes, you are welcome to bring your own wine. Our normal corkage is £30 per bottle for still red or white wine, £50 per bottle for sparkling wine, £60 for a magnum, and £120 for a double magnum.
But on Tuesdays we offer £5 Corkage per bottle at Lunch & Dinner.
The corkage charge will be added to your final bill and includes glassware.
Pre-Orders & Pre-Payments I would like to pre-order some drinks for my friend’s reservation.Sparkling wine and Champagne can be pre-ordered through our reservation's widget at the time of booking. For any changes or additional requests, please contact our Reception Team directly. Kindly note that we require a minimum of 24 hours’ notice for all pre-orders.
I would like to pre-pay for my reservation and treat my party without the bill coming to the table. How can I arrange this?Absolutely - please contact our Reception Team at hello@samswaterside.co.uk to arrange pre-payment.
We can securely add this to your booking and ensure the bill does not come to the table, so you can treat your guests seamlessly.
Dress Code What is your dress code?We have a relaxed approach to dress and welcome you to come as you feel comfortable.
Gift Vouchers
You can purchase gift vouchers on our Gift Vouchers page. They make a perfect gift for any occasion.
Coat Check Can I leave my coat or bag?We are happy to take coats and bags for your convenience. However, please note that we cannot accept responsibility for any valuables left with us.
Wait List
Yes, you can join our digital waitlist through the ‘Make a Reservation’ tab on our website. Simply click the ‘Alert Me’ button, and you’ll receive an SMS notification with a direct booking link as soon as a table becomes available for your preferred time.
Taxi Can you please book me a taxi?Of course. Please ask our Reception team, who will be happy to assist you with booking a taxi.
Transport & Parking Where can I park my car?With thanks to The Brentford Project, we are pleased to offer complimentary parking for our guests in Morrisons 24-hour car park. The car park is accessed via Ronalds Rd, just off the High St. Once your vehicle is parked, guests must use the QR code at Sam's Waterside reception to enter the Vehicle Registration Number - please ask your host upon on arrival.
HOW DO I GET TO THE RESTAURANT ON PUBLIC TRANSPORT?We are a 10 minute walk from Brentford Train station. The Brentford Project is also served by the following bus routes: 235, 237, 267, E2, E8.I’m arriving by boat. Where can I moor?You may moor at Hope Pier, just a 6-minute walk from the restaurant. Alternatively, Dove Pier is nearby as well, approximately a 9-minute walk from our location.
Lost Property I think I may have misplaced an item…Please don’t worry. Kindly contact our Reception Team on 0208 150 1020 or email us at hello@samswaterside.co.uk to log your enquiry.
Please note that we’re only able to hold lost property for up to one month.
